From zicari@informatik.uni-frankfurt.de Fri Dec 9 00:18:00 1994 Received: from vms.eurokom.ie by dkuug.dk with SMTP id AA05129 (5.65c8/IDA-1.4.4j for ); Thu, 8 Dec 1994 23:20:06 +0100 Received: from eurokom.ie (UNKNOWN@UNKNOWN) by vms.eurokom.ie (PMDF V4.3-7 #8109) id <01HKF2NHUT3495U4H8@vms.eurokom.ie>; Thu, 8 Dec 1994 23:19:44 +0100 Date: Thu, 08 Dec 1994 23:18 +0100 From: zicari@informatik.uni-frankfurt.de Subject: startel To: zicari@informatik.uni-frankfurt.de, postmaster@eurokom.ie, sema-m@dbis.informatik.uni-frankfurt.de (sema mailing list), ISO/IEC JTC 1/SC 24 , Michele Bonomo FUIGI ITALIANA Reply-To: zicari@informatik.uni-frankfurt.de, postmaster@eurokom.ie, sema-m@dbis.informatik.uni-frankfurt.de (sema mailing list), ISO/IEC JTC 1/SC 24 , Michele Bonomo FUIGI ITALIANA Message-Id: <9412082210.AA21623@atlas.rbi.informatik.uni-frankfurt.de> X-Envelope-To: SC24@dkuug.dk Content-Transfer-Encoding: 7BIT X-Portacom: eurokom.ie X-Charset: ASCII X-Char-Esc: 29 STARTEL CEC Telematics Survey December 1994 Dear Telematics User, The Commission of the European Community in cooperation with LogOn Technology Transfer, central European representatives of the Object Management Group, are conducting a survey of telematics applications: systems and services in the areas of networking, telecommunications, multimedia, database and distributed systems technology that are no doubt already changing the way you do business. The findings from this research will provide the CEC with a report on end user and developer requirements that will be used to set priorities for the forthcoming Telematics Application Programme of the 4th Framework Programme, which offers the major telematics R&D funding in Europe for the next four years. We think your organization can offer valuable input to the CEC from your field, thus we invite you to participate in this critical research project. Please note that the survey form is designed for total anonymity; neither your name nor your company's identity will be released. Please complete the questionnaire and return it to us if possible by December 22, 1994. Thank you for your assistance. Best Regards and happy holidays, Amy Tenderich LogOn STARTEL Coordinator ______________________________ COMPLETING THE SURVEY The following survey appears very long, but is in fact split into two surveys, one for end users and one for application developers. You need only fill out the half that is appropriate to you. (All please fill out Respondent Information) Questions are presented in three forms: 1) Where a choice of answer options is presented: Please indicate your choice by marking an "X" at the front of each of your answer choices. Also please make check in the "Use" or "Provide" columnon the right where appropriate. (Please DO NOT delete the number codes alongside answer choices) 2) When you are asked to rank options by their level of importance, please fill in numbers with "1" being the highest priority. 3) Open-ended questions: Space is provided between the questions for you to write in one or more paragraphs which answer the question. You will have received this survey by electronic mail format. When you have completed filling out all questions relevant to your experience, please return the survey to us VIA E-MAIL (or if this is not possible, a hard copy via post). REPLIES AND QUERIES All communications and replies to this survey should be addressed to: LogOn Technology Transfer GmbH Burgweg 14a D-61476 Kronberg/Ts. Germany Tel: +49-6173-2852 FAX: +49-6173-940420 Email: amy_tenderich@omg.org SECTION I: Respondent / Organizational Information I-1) Name and address of your organization (for in-house use only): I-2) Who is the contact at your organization for this survey submission? Include address if different from above (for in-house use only): I-3) What is your organization's principal business? __ [1] banking/financial services __ [2] communications/utilities __ [3] computer software development __ [4] computer hardware __ [5] computer services __ [6] construction/mining/agriculture __ [7] distribution __ [8] government, public administration __ [9] education/research __ [10] entertainment/leisure __ [11] insurance __ [12] manufacturing __ [13] medical/healthcare __ [14] wholesale/retail/trade __ [15] transportation __ [16] Other (please specify): I-4) What is your job title? I-5) What best describes your role in the organization? __ [1] senior management/policymaking __ [2] Legal/compliance __ [3] Engineering/R&D __ [4] Operations/manufacturing __ [5] Planning & development __ [6] Marketing/sales __ [7] Environmental affairs __ [8] PR/Communications __ [9] Consulting __ [10] Other: I-6) How many employees does your company have? __ [1] less than 100 __ [2] 100-499 __ [3] 500-999 __ [4] 1,000-2999 __ [5] 3,000 or more I-7) What are your company's approximate annual revenues? __ [1] less than $1 Billion __ [2] $1 Billion - $5 Billion __ [3] $5 Billion or more __ [4] company privately held (confidential) I-8) What is the preferred platform at your company? __ [1] Mainframes __ [2] PCs __ [3] Macs __ [4] UNIX Workstations __ [5] Midrange systems __ [6] Heterogeneous network I-9) Which operating system(s) does your company work with? __ [1] MS-DOS __ [2] Windows 3.1 __ [3] Windows NT __ [4] OS/2 __ [5] Mac OS __ [6] UNIX __ [7] VMS __ [8] NeXTStep __ [9] Other: I-10) Please specify any standardization/specification organizations in which your company has membership: __ [1] OMG __ [2] ODMG __ [3] OSF __ [4] XOpen __ [5] ISO __ [6] ANSI __ [7] Network Management Forum (OMNI Point Program) __ [8] European Telecommunications Informatics Services __ [9] Other: I-11) With regards to telematics (systems and services in software engineering,networking, telecommunications, multimedia, distributed systems technology and database systems) HOW WOULD YOU CLASSIFY YOUR ORGANIZATION? __ [1] technology provider (of infrastructures & environments) __ [2] developer (of applications) __ [3] operator (running applications to provide services) __ [4] end user Now, we would like to ask: End-Users, (choices 3 or 4 above) please fill out Section II below. Developers (choices 1 or 2 above), please skip to Section III. If your organization fits in BOTH categories, please fill out both. SECTION II: End-User Requirements TELEMATICS FOR SERVICES OF PUBLIC INTEREST II-A) Which of the following services do you or your company use or plan to use within the year? __ [1] administration service integration __ [2] access to administration data __ [3] E-mail (Internet) __ [4] remote sessions (Internet) __ [5] network news (Internet) __ [6] World Wide Web (Internet) __ [7] generic information retrieval __ [8] hypermedial information retrieval __ [9] interactive TV __ [10] video on demand __ [11] audio on demand __ [12] commercial on-line services (CompuServe, America On-Line, etc.) __ [13] teletext __ [14] telephone information services __ [15] videotel __ [16] services for travellers (timetables, reservations, etc.) __ [17] services for freight operation __ [18] network management, operation and control __ [19] fleet operations __ [20] vehicle control __ [21] other (please specify): TELEMATICS FOR KNOWLEDGE II-B) Which of the following services do you or your company use or plan to use within the year? __ [22] video teaching __ [23] video training __ [24] teletutoring __ [25] video conferencing __ [26] desktop conferencing __ [27] remote collaboration __ [28] remote access to research results __ [29] integrated library systems __ [30] home access to library services __ [31] download information retrieval __ [32] other: TELEMATICS FOR IMPROVING EMPLOYMENT & QUALITY OF LIFE II-C) Which of the following specific services do you or your company use or plan to use within the year? __ [33] multimedia medical information storage and retrieval __ [34] resource access for medical professions __ [35] telemedicine __ [36] integrated environmental emergency management systems __ [37] local and regional environmental management boards __ [38] integrated management of environmental information __ [39] services for disabled people __ [40] services for elderly people __ [41] telecommuting __ [42] leisure, entertainment __ [43] teleshopping __ [44] other: II-D) How important are the following criteria for choosing telematics services? (Please rank, 1=top priority) Rank: __ [1] availability/easy access _____ __ [2] ease of use _____ __ [3] good documentation _____ __ [4] price (affordability) _____ __ [7] support (service, training, maintenance) _____ __ [8] features/performance _____ __ [9] available user group _____ __ [10] multi-platform support _____ __ [11] compatibility with other services already in use _____ __ [12] security _____ __ [13] reliability _____ __ [14] time-saving capabilities _____ __ [15] wide usage among business partners/contacts _____ For multimedia: __ [16] allows more choice of programming, channels _____ __ [17] increased realism _____ __ [18] increased user involvement _____ __ [19] Other criteria (please specify): II-E) Please add any comments on key features of services that would be important to you in the future: II-F) In which VERTICAL MARKETS does your company use telematics services? __ [1] Publishing (eg. electronic magazines, newsletters, books) __ [2] Broadcasting (digitized radio & video) __ [3] Advertising (on-line vendor & product information, etc.) __ [4] Health, medical services __ [5] Travel & transport (on-line timetables, reservations) __ [6] Retail services (eg. Internet Shopping Network, on-line "stores") __ [7] Entertainment, liesure __ [8] Banking, financial services __ [9] Education (on-line help, training, etc.) __ [10] Manufacturing __ [11] Other (Please specify): TECHNOLOGIES II-G) In addition to those mentioned above, which multimedia applications does your company use? __ [1] presentation technology __ [2] virtual reality __ [3] advanced computer graphics __ [4] computer-supported cooperative work (CSCW) tools: __ [5] common screens (same site) __ [6] voting system __ [7] common database __ [8] group decision-making systems (GDSS) __ [9] groupware toolkit (GroupKit, Rendezvous, ImageDesk, etc.) __ [10] remote sychronous cooperation (remote work in real-time) __ [11] Other: II-H) Which of the following network/telecommunications technologies or products do you use or plan to use, if any? __ [1] ATM __ [2] satellite technologies __ [3] mobile communications __ [4] ISDN __ [5] PSTN __ [6] ethernet __ [7] token ring __ [8] token bus __ [9] fast ethernet __ [10] wireless communication __ [11] FDDI __ [12] Appletalk __ [13] Banyan networks __ [14] DQDB __ [15] Frame Relay __ [16] Others (Please specify): II-I) Which of the following products for distributed systems do you currently use or plan to within the year, if any? __ [1] OpenDOC __ [2] OLE __ [3] CORBA-compliant products __ [4] DCE-compliant products __ [6] Taligent Framework __ [7] IBM Intelligent Communication __ [8] Telescript General Magic __ [9] Others: II-J) Which of the following basic database technologies are you currently using, if any? __ [1] relational database systems __ [2] object-oriented database systems __ [3] network database systems __ [4] hierarchical database systems __ [5] file systems __ [6] Other (please specify): II-K) Please add any comments on key features of products/ technologies that would be important to you in the future: Thank you. SECTION III: Developer Requirements III-A) How important are the following criteria for company selection of products/technologies? (Please rank, 1=top priority) Rank: __ [1] standard compliance _____ __ [2] maturity _____ __ [3] ease of use _____ __ [4] documentation _____ __ [5] price _____ __ [6] support (service, training, maintenance) _____ __ [7] features/performance _____ __ [8] available user group _____ __ [9] multi-platform support _____ __ [10] compatibility with other software already in use _____ __ [11] security _____ __ [12] reliability _____ __ [13] time constraints _____ __ [14] Other criteria (please specify): The remainder of the survey is broken down into the following technology areas: - Software engineering technology (S) - Multimedia & human-computer interface technology (M) - Networking & telecommunications technology (N) - Technology for distributed systems (DS) - Database systems technology (D) Please fill out the areas appropriate to your organization. Area S: SOFTWARE ENGINEERING TECHNOLOGY S1) In which vertical markets does your company use Software Engineering Technology to provide services? __ [1] Publishing __ [2] Broadcasting __ [3] Advertising __ [4] Health, medical services __ [5] Travel & transport __ [6] Retail services __ [7] Entertainment, liesure __ [8] Banking, financial services __ [9] Education __ [10] Manufacturing __ [11] Other (Please specify): S2) Which programming language do you currently use or plan to use? __ [1] C __ [2] C++ __ [3] Cobol __ [4] Fortran __ [5] Pascal __ [6] Ada __ [7] Lisp __ [8] Tcl __ [9] Assembler __ [10] Other: S3) Which of the following tools do you currently use or plan to use? __ [1] tool integration __ [2] code testing tools __ [3] configuration management tools __ [4] CASE tools __ [5] workflow/process control __ [6] management-oriented tools (cost-estimation ...) __ [7] measurement/metrics tools __ [8] Other (please specify): S4) Which process standards does your organization currently implement, if any? __ [1] ISO 9000 __ [2] AQA P13 __ [3] CMM 1 __ [4] CMM 2 __ [5] CMM >= 3 __ [6] Other standards (Please specify): S5) Which of these process standards will your organization concentrate its efforts on in the future? (Please rank, 1=top priority) Rank: __ [1] ISO 9000 _____ __ [2] AQA P13 _____ __ [3] CMM _____ __ [4] Other standards (Please specify): S6) Please add any comments on key features of software engineering technology that will be important for the future: Area M: MULTIMEDIA & HUMAN-COMPUTER INTERFACE APPLIATIONS M1) In which vertical markets does your company use Multimedia or HCI Technology to provide services? __ [1] Publishing __ [2] Broadcasting __ [3] Advertising __ [4] Health, medical services __ [5] Travel & transport __ [6] Retail services __ [7] Entertainment, liesure __ [8] Banking, financial services __ [9] Education __ [10] Manufacturing __ [11] Other (Please specify): M2) Which multimedia services does your company use or provide? Use / Provide __ [1] video teaching/training ____ / _____ __ [2] video conferencing ____ / _____ __ [3] desktop conferencing ____ / _____ __ [4] presentation technology ____ / _____ __ [5] electronic mail ____ / _____ __ [6] on-line help functions ____ / _____ __ [7] interactive TV applications ____ / _____ __ [8] hypermedial information retrieval ____ / _____ __ [9] virtual reality ____ / _____ __ [10] telemedicine ____ / _____ __ [11] services for disabled /elderly people ____ / _____ __ [12] computer graphics ____ / _____ __ [13] computer-supported cooperative work (CSCW): ____ / _____ __ [14] common screens (same site) ____ / _____ __ [15] voting system ____ / _____ __ [16] common database ____ / _____ __ [17] Other: ____ / _____ M3) Which of the following multimedia storage technologies are you currently using or developing? Use / Develop __ [1] CD ROM ____ / _____ __ [2] Magnetic-Optic ____ / _____ __ [3] Magnetic ____ / _____ __ [4] WORM ____ / _____ __ [5] Other (please specify): ____ / _____ M4) Which of the following MM platforms are you currently using or developing? Use / Develop __ [1] Intel's DVI ____ / _____ __ [2] Apple's QuickTime ____ / _____ __ [3] Microsoft Multimedia extensions (AVI,...) ____ / _____ __ [4] Philip's CD-I ____ / _____ __ [5] desk-based computer/workstation ____ / _____ __ [6] Notebook ____ / _____ __ [7] Sub-notebook ____ / _____ __ [8] Palm-top ____ / _____ __ [9] Personal Digital Assistant ____ / _____ __ [10] Others (please specify): M5) Which of the following graphical user interfaces (GUIs) do you currently use or develop? Use / Develop __ [1] Windows ____ / _____ __ [2] OpenLook ____ / _____ __ [3] Motif ____ / _____ __ [4] Mac ____ / _____ __ [5] OS/2 __ [6] Others (please specify): M6) Which standards does your organization currently implement, if any? __ [1] JPEG digital compression standard __ [2] H.320 video and audio compression standard __ [3] MPEG video compression algorithm __ [4] ODA __ [5] SGML __ [6] HTML __ [7] Dexter HRM __ [8] HyTime __ [9] JPEG Motion __ [10] MPEG 2 __ [11] MPEG 4 __ [12] TNM __ [13] MCS __ [14] T.123 __ [15] ADPCM __ [16] JBIG __ [17] Other standards (Please specify): M7) Which of these standards will your organization concentrate its efforts on in the future? (Please rank, 1=top priority) Rank: __ [1] JPEG digital compression standard _____ __ [2] H.320 video and audio compression standard _____ __ [3] MPEG video compression algorithm _____ __ [4] ODA _____ __ [5] SGML _____ __ [6] HTML _____ __ [7] Dexter HRM _____ __ [8] HyTime _____ __ [9] JPEG Motion _____ __ [10] MPEG 2 _____ __ [11] MPEG 4 _____ __ [12] TNM _____ __ [13] MCS _____ __ [14] T.123 _____ __ [15] ADPCM _____ __ [16] JBIG _____ __ [17] Other standards (Please specify): M8) Please add any comments on key features of multimedia technology that will be important for you in the future: Area N: NETWORKING & TELECOMMUNICATIONS TECHNOLOGY N1) In which vertical markets does your company use Networking or Telecommunications Technology to provide services? __ [1] Publishing __ [2] Broadcasting __ [3] Advertising __ [4] Health, medical services __ [5] Travel & transport __ [6] Retail services __ [7] Entertainment, liesure __ [8] Banking, financial services __ [9] Education __ [10] Manufacturing __ [11] Other (Please specify): N2) Which of the following technologies/products do you use or develop? Use / Develop __ [1] wireless communication ____ / _____ __ [2] mobile communications ____ / _____ __ [3] Banyan networks ____ / _____ __ [4] DQDB ____ / _____ LAN Technologies: __ [5] Ethernet ____ / _____ __ [6] token ring ____ / _____ __ [7] token bus ____ / _____ __ [8] fast Ethernet ____ / _____ __ [9] wireless LAN ____ / _____ __ [10] FDDI ____ / _____ __ [11] Appletalk ____ / _____ WAN Technologies __ [12] ATM ____ / _____ __ [13] satellite technologies ____ / _____ __ [14] ISDN ____ / _____ __ [15] PSTN ____ / _____ __ [16] PSDN ____ / _____ __ [17] SMFS ____ / _____ __ [18] wireless network (WAN) ____ / _____ __ [19] FDDI ____ / _____ __ [20] Frame Relay ____ / _____ __ [21] Others (Please specify): N3) Which networking/telecommunications services does your company use or provide? Use / Provide __ [1] Internet ftp ____ / _____ __ [2] Internet remote session ____ / _____ __ [3] Internet mail ____ / _____ __ [4] Usenet News ____ / _____ __ [5] Information browsing/retrieval (gopher, WWW) ____ / _____ __ [6] Video on demand ____ / _____ __ [7] Videotel ____ / _____ __ [8] Broadcasting-like-TV ____ / _____ __ [9] Network management ____ / _____ __ [10] Audio on demand ____ / _____ __ [11] On-line communications services (CompuServe,Prodigy,America On-Line,...)____ / _____ __ [12] Teletext ____ / _____ __ [13] Telephone information services (weather, traffic reports, cinema, etc.)____ / _____ __ [14] Other: N4) Which of the following network protocols do you use? __ [1] IP __ [2] IPX __ [3] DECNet __ [4] XNS __ [5] OSI __ [6] others: N5) Which network software do you use or provide? Use / Provide __ [1] Novell-NetWare ____ / _____ __ [2] Unix ____ / _____ __ [3] MS Windows NT ____ / _____ __ [4] MS Windows for Workgroup ____ / _____ __ [5] Banyan Vines ____ / _____ __ [6] others: N6) Which of these process standards will your organization concentrate its efforts on in the future? (Please rank, 1=top priority) Rank: __ [1] MIME _____ __ [2] TCP/IP _____ __ [3] X.25 _____ __ [4] X.500 _____ __ [5] X.400 _____ __ [6] SNMP _____ __ [7] UDP/IP _____ __ [8] ethernet _____ __ [9] token ring _____ __ [10] token bus _____ __ [11] wireless LAN _____ __ [12] Other: _____ N7) Please add any comments key features of network/telecommunication technology that will be important for you in the future: Area DS: TECHNOLOGY FOR DISTRIBUTED SYSTEMS DS1) In which vertical markets does your company use Technology for Distribute Systems to provide services? __ [1] Publishing __ [2] Broadcasting __ [3] Advertising __ [4] Health, medical services __ [5] Travel & transport __ [6] Retail services __ [7] Entertainment, liesure __ [8] Banking, financial services __ [9] Education __ [10] Manufacturing __ [11] Other (Please specify): DS2) Which of the following basic communication platforms do you use or plan to use within the year? __ [1] TCP/IP __ [2] Remote Procedure Call __ [3] NFS __ [4] DCS __ [5] Others: DS3) Which network management platform do you use or provide? Use / Provide __ [1] HP OpenView _____ / _____ __ [2] DEC MCC _____ / _____ __ [3] AT&T BaseWorkX _____ / _____ __ [4] IBM NetView _____ / _____ __ [5] Sun NetManager _____ / _____ __ [6] Telecomm Italia NetKit _____ / _____ __ [7] Novell NMS _____ / _____ __ [8] Others: DS4) Which of the following products do you use or provide? Use / Provide __ [1] OpenDOC _____ / _____ __ [2] OLE _____ / _____ __ [3] CORBA-compliant products _____ / _____ __ [4] DCE-compliant products _____ / _____ __ [6] Taligent Framework _____ / _____ __ [7] IBM Intelligent Communication _____ / _____ __ [8] Telescript General Magic _____ / _____ __ [9] Others: DS5) Which attributes of these are important to you? (Please rank, 1=top priority) Rank __ [1] transparent location access _____ __ [2] persistency _____ __ [3] standard interfaces (eg. IDL) _____ __ [4] application interoperability _____ __ [5] application portability _____ __ [6] distributed transaction processing _____ __ [7] easy integration of existing communication technology _____ __ [8] interfaces towards specific programming languages, please specify: __ [9] Others: DS6) Which standards does your organization use or plan to use within the year? __ [1] DCE __ [2] CORBA __ [3] ISO/ODP __ [4] Others: DS7) Which of these standards will your organization concentrate its efforts on in the future? (Please rank, 1=top priority) Rank: __ [1] DCE _____ __ [2] CORBA _____ __ [3] ISO/ODP _____ __ [4] Others: _____ DS7) Please add any comments on key features of distributed systems technology that will be important for you the future: Section D: DATABASE SYSTEMS TECHNOLOGY D1) In which vertical markets does your company use Database Systems Technology to provide services? __ [1] Publishing __ [2] Broadcasting __ [3] Advertising __ [4] Health, medical services __ [5] Travel & transport __ [6] Retail services __ [7] Entertainment, liesure __ [8] Banking, financial services __ [9] Education __ [10] Manufacturing __ [11] Other (Please specify): D2) Which of the following basic technologies do you currently use or provide? Use / Provide __ [1] relational database systems _____ / _____ __ [2] object-oriented database systems _____ / _____ __ [3] network database systems _____ / _____ __ [4] hierarchical database systems _____ / _____ __ [5] file systems _____ / _____ __ [6] Other (please specify): D3) Which attributes of these are criticial to your work? (Please rank, 1=top priority) Rank: __ [1] classical distribution transaction processing _____ __ [2] non-standard transaction processing _____ __ [3] nested transactions _____ __ [4] long-lived transactions _____ __ [5] design transactions _____ __ [6] standard interface (IDL) _____ __ [7] performance _____ __ [8] SQL compatibility _____ __ [9] persistency _____ __ [10] security _____ D4) Which attributes are MISSING that would be necessary in the future? (Please rank, 1=top priority) Rank: __ [1] interoperability _____ __ [2] SQL compatibility _____ __ [3] complex object support _____ __ [4] non-standard concurrency control _____ __ [5] Other (please specify): D5) Which standards does your organization currently use, if any? __ [1] ODMG 93 __ [2] SQL 2 __ [3] SQL 3 __ [4] Other: D6) Which of these standards will your organization concentrate its efforts on in the future? (Please rank, 1=top priority) Rank: __ [1] ODMG 93 _____ __ [2] SQL 2 _____ __ [3] SQL 3 _____ __ [4] Other: _____ D7) Please add any comments on key features of database systems technology that will be important for you the future: Thank you very much for your help in this important research project. Please return your completed survey via E-mail to amy_tenderich@omg.org. -- END --